After 16 years of demanding daily use, Schaus Roofing & Mechanical Contractor’s back office “workhorse,” the Genicom 3810S dot matrix printer, lost a printhead to the throes of time and wear. TallyGenicom’s customer service unit quickly identified the outdated consumable and sent Schaus a brand new printhead. Now, the workhorse is back up and running, printing spreadsheets, reports, and financials anew.

Just like everything else in the technological world, each printing technology has its limitations and benefits. What really needs evaluating is what applications are being used. Serial Matrix technology has been progressively developing as years go by. Today there are many environmental and economical benefits to using Serial Matrix technology.